Video reception of citizens in “Baku Metro” Closed Joint-Stock Company (hereinafter - the Company) on the basis of the schedule approved by the Chairman of the Board of Directors, which regulates the reception of citizens by the executive staff of the company in accordance with Charter of the Company, the Law of the Republic of Azerbaijan “On Citizens' Appeals”, and the "Rules for conducting clerical work in connection with citizens' appeals in state and municipal bodies, state or municipal property, or legal entities and budget organizations in which the control package of shares (stocks) belongs to the state or municipality", approved by the Decree No. 950 of the President of the Republic of Azerbaijan dated June 23, 2016.